Members (Online)

The Members page includes metrics on your total number of customers, percent of active member engagement, number of active members, and number of inactive members.

This page also provides you with a complete list of customers who have interacted with your program via the Twism network. Each member record includes the following details:

• Member name
• Coin balance
• Number of Redemptions
• Time since last activity
• Member status

You can filter the list by member status and search by member name. By clicking on the title of each line item, you can also filter by each respective category.

Clicking on the name of each member will take you to their respective Member Profile which includes the following information:

• Date they joined your program
• Birthday
• Available Coin balance
• Pending Coin balance
• Last purchase amount and date
• Lifetime Coins earned
• Total redeemed Coins
• Average amount spent per transaction
• Lifetime spent
• Activity status

You will also see a list of every interaction they have made with your program. Use the tags to filter this activity list by campaign and select a specific time frame. 

Pro-tip: The Members page is a great way to get inactive members re-engaged with your business. After identifying individual inactive members, you can kindly re-invite them to engage with your business again by awarding them a few free Coins or sharing an Offer with them directly!