FAQs
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What is Twism?
Twism is a customer engagement platform that helps businesses attract, retain, and reward customers through a seamles...
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Why is Twism different from other rewards apps?
One main reason is that Twism uses digital Coins. Your branded business Coins are a modern replacement for those trad...
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What is a Coin?
Forever ditch complex and annoying at-the-counter hardware, paper punch cards, and high-friction customer check-ins. ...
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How do coins work?
The Twism app lets you earn and save value on every purchase, not just with special offers. How Do Coins Work? Coins...
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Why is a Coin worth one dollar ($)?
Old and outdated loyalty rewards programs offer you the ability to use “points” or “stars” as your own rewards values...
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What are Twism Coins?
Twism Coins are digital rewards within the Twism ecosystem. You can earn them by completing missions, inviting friend...
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What can I do with my Twism Coins?
At first, your Twism Coins will be automatically staked (locked). Your staked Twism Coins let you access discounts, t...
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How do Twism Coins work?
Twism Coins live in your in-app wallet and are earned through your activity. The more you participate and collect Twi...
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How can I earn Twism Coins?
You can earn Twism Coins by:Completing onboarding and engagement missionsReferring friends who take actionParticipati...
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What is staking and how does it work?
Staking means locking your Twism Coins for a set period to unlock benefits. Your tier (Bronze, Silver, or Gold) is ba...
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What are the benefits of staking Twism Coins?
When you stake, you unlock:Extended coin expirationAccess to special deals and discountsHigher monthly accrual limits...
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When will my coins finish staking?
For now, Twism Coins are used for staking, which means whatever amount you earn will remain locked so you can continu...
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What can I buy with my Twism Coins?
Twism Coins are a rewards asset meant to be collected and accrued to unlock tiers that include benefits such as great...
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What does ‘monthly accrual’ mean?
Monthly accrual refers to the maximum amount of additional Twism Coins you will earn while staking. The return you ge...
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How much are Twism Coins worth?
Currently, Twism Coins do not hold any monetary value, but instead are a new rewards asset in the Twism ecosystem, bu...
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Do I need to renew my membership with Twism?
We are happy to inform you that your Twism account will never reach an expiration. The Twism mobile app does not oper...
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How often or when do offers renew?
Offers are defaulted to renew 1 year after you have redeemed them. However, some merchants may set their offers to re...
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If it’s free, why link a card?
You might be asking why it is necessary to add a credit or debit card to your account if Twism is advertised to be fr...
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Will my credit card ever be charged?
Upon linking your credit or debit card to the Twism mobile app, Twism will NOT charge your credit card for any sort o...
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Does my business pay one dollar ($) as a reward?
No. Twism will never charge you for rewarding Coins. You will have full control over how you would like to reward you...
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As a customer, how do I use Coins?
Coins can be earned or purchased from a business, and can be either redeemed for discounts or gifted to friends and f...
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It says my phone number is already in use. What should I do?
If you receive a message saying This phone number is already in use, it is likely that your phone number is connected...
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Can I retroactively earn Coins on past transactions?
Unfortunately, no. Your card must be linked to the Twism network at the point of purchase. In the case that your card...
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What happens to the minted Coins?
Twism uses your branded Coins to help promote your business and encourage members to shop with you. These Coins may b...
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What happens if I cancel the plan before the billing cycle ends?
If you cancel your billing plan at any point during the cycle, access to all Coin-related features will end immediate...
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What is the difference between "Coins with Twism" and "Coins with Members"?
Coins with Twism are Billing Coins that have been minted and are currently held by Twism but have not yet been distri...
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Twism Week — California Wine Festival Sweepstakes Official Rules
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.1. SponsorThis Sweepstake...
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Merchant App FAQs
How do I validate a redemption on the Merchant App?There are two ways to validate the redemption. You can scan the co...
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Why does Twism hold a balance of my Coins?
Twism does not charge a traditional monthly or annual subscription fee. Instead, merchants enable Twism to mint 25 br...
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What kind of businesses will I find on Twism?
We've designed Twism to enable many types of businesses to use our platform. We feel this vision should not be limite...