FAQs
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What is Twism?
Twism is a customer engagement platform that helps businesses attract, retain, and reward customers through a seamles...
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Why is Twism different from other rewards apps?
One main reason is that Twism uses digital Coins. Your branded business Coins are a modern replacement for those trad...
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What is a Coin?
Forever ditch complex and annoying at-the-counter hardware, paper punch cards, and high-friction customer check-ins. ...
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How Coins Work
The Twism app lets you earn and save value on every purchase, not just with special offers. How Do Coins Work? Coins...
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Why is a Coin worth one dollar ($)?
Old and outdated loyalty rewards programs offer you the ability to use “points” or “stars” as your own rewards values...
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Do I need to renew my membership with Twism?
We are happy to inform you that your Twism account will never reach an expiration. The Twism mobile app does not oper...
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How often or when do offers renew?
Offers are defaulted to renew 1 year after you have redeemed them. However, some merchants may set their offers to re...
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If it’s free, why link a card?
You might be asking why it is necessary to add a credit or debit card to your account if Twism is advertised to be fr...
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Will my credit card ever be charged?
Upon linking your credit or debit card, Twism will NOT charge your credit card for any sort of fees as Twism is FREE ...
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Does my business pay one dollar ($) as a reward?
No. Twism will never charge you for rewarding Coins. You will have full control over how you would like to reward you...
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As a customer, how do I use Coins?
Coins can be earned or purchased from a business, and can be either redeemed for discounts or gifted to friends and f...
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Can I retroactively earn Coins on past transactions?
Unfortunately, no. Your card must be linked to the Twism network at the point of purchase. In the case that your card...
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What kind of businesses will I find on Twism?
We've designed Twism to enable many types of businesses to use our platform. We feel this vision should not be limite...
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Why was my transaction canceled?
There are certain cases where a transaction you made that is eligible for rewards will be canceled. The most common s...
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Why don't I see my website Loyalty Widget?
There are multiple reasons why the Loyalty Widget may not be visible on your website using Twism. Here are a few scen...
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Why has my account been disabled?
There are multiple reasons why Twism may choose to disable your account. Twism is devoted to ensuring the highest qua...
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Privacy and data collection
Privacy and security is a key pillar in Twism’s set of values. This article will detail the personal and transactiona...
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GDPR and Twism
The General Data Protection Regulation, better known as GDPR, is a regulation in EU law implemented to create a struc...
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CCPA and Twism
The California Consumer Privacy Act or CCPA is a law put in place by the government of California to give their resid...