FAQs
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What is Twism?
Twism is a customer engagement platform that helps businesses attract, retain, and reward customers through a seamles...
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How is Twism different from other rewards apps?
One main reason is that Twism uses digital Coins. Your branded business Coins are a modern replacement for those trad...
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What is a Coin?
Forever ditch complex and annoying at-the-counter hardware, paper punch cards, and high-friction customer check-ins. ...
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How do coins work?
The Twism app lets you earn and save value on every purchase, not just with special offers.How Do Coins Work? Coins c...
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Why is a Coin worth one dollar ($)?
Old and outdated loyalty rewards programs offer you the ability to use “points” or “stars” as your own rewards values...
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Do I need to renew my membership with Twism?
We are happy to inform you that your Twism account will never reach an expiration. The Twism mobile app does not oper...
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How often or when do offers renew?
Offers are defaulted to renew 1 year after you have redeemed them. However, some merchants may set their offers to re...
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If it’s free, why link a card?
You might be asking why it is necessary to add a credit or debit card to your account if Twism is advertised to be fr...
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Will my credit card ever be charged?
Upon linking your credit or debit card to the Twism mobile app, Twism will NOT charge your credit card for any sort o...
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Does my business pay one dollar ($) as a reward for Loyalty Coins?
No. Twism will never charge you for rewarding Coins. You will have full control over how you would like to reward you...
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As a customer, how do I use Coins?
Coins can be earned through purchases with a business, and can be redeemed for rewards! Each Coin is equivalent to $1...
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It says my phone number is already in use. What should I do?
If you receive a message saying This phone number is already in use, it is likely that your phone number is connected...
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Can I retroactively earn Coins on past transactions?
Unfortunately, no. Your card must be linked to the Twism network at the point of purchase. In the case that your card...
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Merchant App FAQs
How do I validate a redemption on the Merchant App?There are two ways to validate the redemption. You can scan the co...
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What kind of businesses will I find on Twism?
We've designed Twism to enable many types of businesses to use our platform. We feel this vision should not be limite...
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Why was my transaction canceled?
There are certain cases where a transaction you made that is eligible for rewards will be canceled. The most common s...
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Why don't I see my website Loyalty Widget?
There are multiple reasons why the Loyalty Widget may not be visible on your website using Twism. Here are a few scen...
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Why has my account been disabled?
There are multiple reasons why Twism may choose to disable your account. Twism is devoted to ensuring the highest qua...
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Privacy and data collection
Privacy and security is a key pillar in Twism’s set of values. This article will detail the personal and transactiona...
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GDPR and Twism
The General Data Protection Regulation, better known as GDPR, is a regulation in EU law implemented to create a struc...
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CCPA and Twism
The California Consumer Privacy Act or CCPA is a law put in place by the government of California to give their resid...