FAQs

  • What is Twism?

    Twism is an innovative customer marketing solution that helps local and online businesses engage with their customers...

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  • Why is Twism different from other rewards apps?

    One main reason is that Twism uses digital Coins. Your branded business Coins are a modern replacement for those trad...

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  • What is a Coin?

    Forever ditch complex and annoying at-the-counter hardware, paper punch cards, and high-friction customer check-ins. ...

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  • Why is a Coin worth one dollar ($)?

    Old and outdated loyalty rewards programs offer you the ability to use “points” or “stars” as your own rewards values...

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  • If it’s free, why link a card?

    You might be asking why it is necessary to add a credit or debit card to your account if Twism is advertised to be fr...

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  • Does my business pay one dollar ($) as a reward?

    No. Twism will never charge you for rewarding Coins. You will have full control over how you would like to reward you...

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  • As a customer, how do I use Coins?

    Coins can be earned or purchased from a business, and can be either redeemed for discounts or gifted to friends and f...

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  • What kind of businesses will I find on Twism?

    We've designed Twism to enable many types of businesses to use our platform. We feel this vision should not be limite...

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  • Why was my transaction canceled?

    There are certain cases where a transaction you made that is eligible for rewards will be canceled. The most common s...

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  • Why don't I see my website Loyalty Widget?

    There are multiple reasons why the Loyalty Widget may not be visible on your website using Twism. Here are a few scen...

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  • Why has my account been disabled?

    There are multiple reasons why Twism may choose to disable your account. Twism is devoted to ensuring the highest qua...

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  • Privacy and data collection

    Privacy and security is a key pillar in Twism’s set of values. This article will detail the personal and transactiona...

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  • GDPR and Twism

    The General Data Protection Regulation, better known as GDPR, is a regulation in EU law implemented to create a struc...

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  • CCPA and Twism

    The California Consumer Privacy Act or CCPA is a law put in place by the government of California to give their resid...

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  • Don't know where to start?

    Don't know where to start?

    Familiarize yourself with our product's features in our documentation.

  • Can't find what you're after?

    Can't find what you're after?

    Contact us and we'll get back to you as soon as we can.