FAQs
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What is Twism?
Twism is a customer engagement platform that helps businesses attract, retain, and reward customers through a seamles...
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Why is Twism different from other rewards apps?
One main reason is that Twism uses digital Coins. Your branded business Coins are a modern replacement for those trad...
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What is a Coin?
Forever ditch complex and annoying at-the-counter hardware, paper punch cards, and high-friction customer check-ins. ...
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How do coins work?
The Twism app lets you earn and save value on every purchase, not just with special offers. How Do Coins Work? Coins...
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Why is a Coin worth one dollar ($)?
Old and outdated loyalty rewards programs offer you the ability to use “points” or “stars” as your own rewards values...
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What are Twism Coins?
Twism Coins are digital rewards within the Twism ecosystem. You can earn them by completing missions, inviting friend...
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What can I do with my Twism Coins?
At first, your Twism Coins will be automatically staked (locked). Your staked Twism Coins let you access discounts, t...
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How do Twism Coins work?
Twism Coins live in your in-app wallet and are earned through your activity. The more you participate and collect Twi...
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How can I earn Twism Coins?
You can earn Twism Coins by:Completing onboarding and engagement missionsReferring friends who take actionParticipati...
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What is staking and how does it work?
Staking means locking your Twism Coins for a set period to unlock benefits. Your tier (Bronze, Silver, or Gold) is ba...
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What are the benefits of staking Twism Coins?
When you stake, you unlock:Extended coin expirationAccess to special deals and discountsHigher monthly accrual limits...
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When will my coins finish staking?
For now, Twism Coins are used for staking, which means whatever amount you earn will remain locked so you can continu...
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What can I buy with my Twism Coins?
Twism Coins are a rewards asset meant to be collected and accrued to unlock tiers that include benefits such as great...
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What does ‘monthly accrual’ mean?
Monthly accrual refers to the maximum amount of additional Twism Coins you will earn while staking. The return you ge...
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How much are Twism Coins worth?
Currently, Twism Coins do not hold any monetary value, but instead are a new rewards asset in the Twism ecosystem, bu...
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Do I need to renew my membership with Twism?
We are happy to inform you that your Twism account will never reach an expiration. The Twism mobile app does not oper...
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How often or when do offers renew?
Offers are defaulted to renew 1 year after you have redeemed them. However, some merchants may set their offers to re...
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If it’s free, why link a card?
You might be asking why it is necessary to add a credit or debit card to your account if Twism is advertised to be fr...
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Will my credit card ever be charged?
Upon linking your credit or debit card to the Twism mobile app, Twism will NOT charge your credit card for any sort o...
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Does my business pay one dollar ($) as a reward?
No. Twism will never charge you for rewarding Coins. You will have full control over how you would like to reward you...
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As a customer, how do I use Coins?
Coins can be earned or purchased from a business, and can be either redeemed for discounts or gifted to friends and f...
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It says my phone number is already in use. What should I do?
If you receive a message saying This phone number is already in use, it is likely that your phone number is connected...
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Can I retroactively earn Coins on past transactions?
Unfortunately, no. Your card must be linked to the Twism network at the point of purchase. In the case that your card...
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What happens to the minted Coins?
Twism uses your branded Coins to help promote your business and encourage members to shop with you. These Coins may b...
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Twism Week — California Wine Festival Sweepstakes Official Rules
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.1. SponsorThis Sweepstake...
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Merchant App FAQs
How do I validate a redemption on the Merchant App?There are two ways to validate the redemption. You can scan the co...
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Why does Twism hold a balance of my Coins?
Twism does not charge a traditional monthly or annual subscription fee. Instead, merchants enable Twism to mint 25 br...
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What kind of businesses will I find on Twism?
We've designed Twism to enable many types of businesses to use our platform. We feel this vision should not be limite...
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Why was my transaction canceled?
There are certain cases where a transaction you made that is eligible for rewards will be canceled. The most common s...
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Why don't I see my website Loyalty Widget?
There are multiple reasons why the Loyalty Widget may not be visible on your website using Twism. Here are a few scen...