Loyalty Rewards Program Guide (In-store)

Your Loyalty Rewards Program is designed to keep customers coming back while keeping you in control of your costs. Follow this guide to set up, check, and promote your program successfully.

Step 1: Add Coin Image

Even if your business will only utilize Offers, it's very important to add a Coin image to ensure your brand is instantly recognizable in the Twism app. We recommend using your company logo.

To upload a coin image, follow these steps:

1. Open your Twism Merchant Portal
2. Navigate to Management > My Branded Coin
3. Select Click to Upload, and select an image from files
4. Resize and adjust the image to your liking, then click Save

Step 2: Integrate Your POS System

Integrate your point-of-sale system with your Twism Program to give your staff and customers the best redemption experience. View How to integrate your POS with Twism.

Step 3: Configure Your Rewards Rate

Navigate to My Programs > Loyalty Program to:

• Set the % of each purchase customers earn back in Coin rewards (1 Coin = $1 in value).
• Example: At 10%, a $5.50 purchase earns 0.55 Coins.
• Tip: Balance customer satisfaction with your margins and average order values.
• If you’re a retail business, set a buffer to match your return policy to ensure Coins will show as pending until the refund period ends, preventing fraud.

Step 4: Create your Rewards Catalog

Create at least 3 reward items to offer to members of your Loyalty Program. For each item, define:

• Product or service
• Price (if this is variable depending on the product/service, enter the average price)
• Description (optional; include any necessary details and exclusions)
• Discount Code (if applicable)
• Image of product or service

Step 5: Train Staff and Promote Your Program

• Inform your team about your new program.
• Share across your social channels and remind staff in-store to mention the program.
• The more customers know about it, the more value you’ll see.

Quick Checklist ✅

• Branded Coin created
• POS connected
• Rewards Rate configured
• Refund policy set
• Rewards catalog created
• Social media + in-store promotion underway