How does the Rewards Catalog work?

The Rewards Catalog gives you control over how customers use the Coins they earn at your business. Instead of Coins being used as general credit toward a customer's bill, you create a catalog of specific products, services, or experiences that customers can redeem with their Coins.

How do customers earn Coins?

You choose your Coinsback rate, which determines how many Coins customers earn when they make purchases at your business using a linked card. For example, with a 10% Coinsback rate, a customer who spends $40 would earn 4 Coins.

What can I put in my catalog?

You can build a catalog with 3–15 rewards, choosing the products or experiences that make the most sense for your business and your margins.

Each reward's Coin price always matches its cash price — 1 Coin = $1.

For example:

• 5 Coins → Drip Coffee (priced at $5 on your menu)
• 8 Coins → Any Latte (priced at $8 on your menu)
• 15 Coins → Breakfast Sandwich (priced at $15 on your menu)

This lets you feature specific products, encourage customers to try something new, or give your regulars something to work toward.

How are rewards redeemed?

Customers redeem rewards in person through the Twism app while your business is open. When they claim a reward, they present it to your staff, who validate the redemption and provide the corresponding item through your normal POS checkout process.

What are the benefits?

The Rewards Catalog gives you greater control over what customers receive and what it costs your business. It can also give customers a specific goal to work toward, encouraging repeat visits and helping turn loyalty into purchases of products you choose.

You control the rewards you offer and your Coinsback rate, giving you the flexibility to build a program that works for your business.