Did I Setup My Loyalty Rewards Program Properly?

If you are unsure if you have fully set up your Loyalty Rewards Program correctly, follow this checklist:

Branded Coin

Before continuing with anything else, you will need to create your branded Coin by naming it, uploading a Coin image, and selecting a background color. This will ensure your brand is recognizable and appealing when viewed by customers in the Twism app.

Set up Rewards Rate

Configure your Rewards Rate, meaning decide what percentage a customer will receive back in Coins when they make a purchase. Always remember that 1 Coin = $1 in value. For more information on your Rewards Rate, refer to Loyalty Program Guide.

Choose a Refund Policy

If you are primarily a food/drink or service-based business, Twism highly encourages setting your refund policy in Twism to Instantly. If your business is retail-based, sells consumer products and has an existing returns policy, we recommend setting this up to match your store’s policy. This setting is a security measure to protect your business from fraud and delays the activation of Coins until after your return policy has elapsed. For more information on refunds and return policy, please refer to Loyalty Program Guide.

Set up Reward Items

Define the specific products, services, or experiences you’d like customers to unlock with their Coins. Choose rewards that showcase your business, encourage repeat visits, and provide value to your customers. Each reward’s Coin price is based on its regular price, giving customers a clear and simple way to understand what they can unlock.

Check Program Status

Quickly understand the health of your Loyalty Rewards Program and its connection to the credit card networks. If there are any connections that seem to have failed, please reach out to our team at support@twism.com.

Set up Welcome Coins

Welcome Coins are a great way to make a first impression, give a welcome gift to new customers, and put your business in their digital wallet. Offering Welcome Coins is perhaps one of the cheapest and most powerful digital marketing tools you could use to promote your business.

Welcome Coins will be displayed to customers in the Twism mobile app.

For more information, view Welcome Coins.