Loyalty Rewards

Earning Coins and unlocking Rewards with Twism is simple. Connect your credit or debit card to Twism, shop at participating businesses as you normally would, and earn Coins automatically. Once you’ve earned enough Coins, you can use them to unlock specific Rewards offered by those businesses.

Connecting your card is the easiest way to get the most out of Twism. You don’t need to scan anything or change how you pay — simply use your connected card when making an eligible purchase, and your Coins will be added to your Twism Wallet automatically.

Important: If you’re using a debit card, make sure to run the transaction as credit without entering a PIN. We also recommend using your physical card when possible, as Apple Pay and Google Pay may not support all eligible transactions.

Why should I connect my card?

Connecting a card allows Twism to automatically identify eligible purchases and award you Coins. Without a connected card, you may still be able to discover and redeem Offers, but you won’t be able to automatically earn Coins from eligible purchases.

Once your card is connected, simply shop at participating businesses as you normally would and your Coins will appear in your Wallet.

What are Reward Items?

Reward Items are the specific products, services, or experiences that a business makes available for customers to unlock with Coins.

Each business chooses which Rewards to offer, so the available Reward Items can vary from one business to another. A Reward’s Coin price corresponds to its regular price — for example, a $5 coffee would cost 5 Coins to unlock.

How do I find businesses offering Rewards?

Visit the Rewards tab in the Twism app to discover businesses and Reward Items available in your area. You can browse sections such as Best Rewards, Best of Redemptions, Get more on 1st purchase, You might like, and New in {City Name} to find Rewards that interest you.

You can also search for specific businesses or Reward Items and use available filters to narrow down your results.

How do I know when I can redeem a Reward?

Your Wallet shows which Rewards you currently have enough Coins to unlock under Redeem Now. You can also see Rewards you’re getting close to earning under Rewards Within Reach.

Will I be charged for earning or redeeming Rewards?

No. Twism does not charge you any fees to earn or redeem Rewards.

Is it secure to connect my card?

Your connected card is used to identify eligible purchases and validate your Rewards. Twism uses proprietary tokenization systems that do not store card numbers. This ensures you have a worry-free experience with total protection.

Can I use Coins at any business?

Coins are associated with the participating business where they were earned. You can use them to unlock the Rewards offered by that business.

Check the business’s available Reward Items in the Rewards tab to see what you can unlock with your Coins.

I made a purchase with a participating business, but why didn't I receive a push notification?

Certain card types (AMEX, Mastercard, Visa) used with certain point-of-sale systems may not be eligible for real-time push notifications. However, all transactions with a participating Twism merchant are expected to receive a clearance notification within 3-5 business days after purchase or after the businesses' return policy has expired, following the format:

 “🤩  x.xx in Coins from {Business Name} has been added to your balance and are now available to use!”

Note: Newly linked Mastercard credit or debit cards are not eligible for real-time notifications within the first 24 hours of linkage. However, purchase confirmation is always expected, and therefore you will still receive Coins when the transaction has cleared.

Why have I not received my Coins?

If your Coins were earned via a purchase in-store that has a refund policy in place, it is likely that these Coins are still pending and have not yet lapsed the merchant’s return policy.

To view Pending Coins, follow these steps:

1. Navigate to the Wallet tab > My Coins 
2. Tap on the balance of a merchant to be redirected to their merchant page.
3. Tap on the green circle with a + to view details of pending coin transactions

If your Coins were earned with a business in-store that does NOT have a return policy in place, your Coins will be available when the merchant’s card processor releases the clearance data of your transaction. This can take up to 3-5 business days after your purchase.

If this time frame has lapsed and you have still not received your Coins, please submit a support request with the following information: 

• Business name
• Date of transaction
• Exact transaction amount
• Last 4-digits of the linked card used

Note: Twism will not be able to rectify missing Coins for any transactions older than 90 days.