Pending Coins

Article author
Ben C.
  • Updated

Pending Coins are Coins that have been earned via transactions with participating merchants, but have not yet been released to your wallet. 

You can view when pending Coins from a specific transaction will become available in your wallet by following these steps:

  1. Go to your Wallet in the Twism App
  2. Below your Available Balance, you will see a Pending Coins balance. Tap on the balance to reveal the businesses you have pending Coins with.
  3. Each transaction will have a date when the Coins will become available

The duration of when pending Coins will be released is dependent on the business's return policy and/or when their payment processors release settlement data for their transactions. The release of pending Coins may also be affected by less common transaction scenarios including, but not limited to:

  • payment gateway misconfigurations
  • transactions not allowed
  • expired cards
  • card cancellations
  • insufficient funds

If the return policy time frame has elapsed and you have still not received your Coins, please submit a support request with the following information: 

  • Business name
  • Date of transaction
  • Exact transaction amount
  • Last 4-digits of the linked card used and card type (Visa, Mastercard, or Amex)

Note: Twism will not be able to rectify missing Coins for any transactions older than 90 days.

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