FAQs
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How do Coins work?
The Twism app lets you earn and save value on every purchase, not just with special offers.How Do Coins Work? Coins c...
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If it’s free, why link a card?
You might be asking why it is necessary to add a credit or debit card to your account if Twism is advertised to be fr...
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It says my phone number is already in use. What should I do?
If you receive a message saying This phone number is already in use, it is likely that your phone number is connected...
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Will my credit card ever be charged?
Upon linking your credit or debit card to the Twism mobile app, Twism will NOT charge your credit card for any sort o...
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How often or when do offers renew?
Offers are defaulted to renew 1 year after you have redeemed them. However, some merchants may set their offers to re...
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Do I need to renew my membership with Twism?
We are happy to inform you that your Twism account will never reach an expiration. The Twism mobile app does not oper...
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Can I retroactively earn Coins on past transactions?
Unfortunately, no. Your card must be linked to the Twism network at the point of purchase. In the case that your card...
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Why was my transaction canceled?
There are certain cases where a transaction you made that is eligible for rewards will be canceled. The most common s...
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Refunds on purchases using payment codes
When you make a purchase at a retail business, there’s a chance you may later choose to return the item for a refund....